Shipping & Returns
Shipping is free anywhere in Australia for orders over $99.
If a Dangerous Goods Levy applies, we will contact you following your purchase. This Levy applies regardless of free shipping.
School First Aid Supplies and School First Aid Kits will be despatched within 48 hours when you place your order between 8am and 12pm Monday to Friday, product availability pending.
Average delivery time is 3 business days, allowing for up to 10 business days. If you have not received your purchase within this time frame, please contact our office urgently.
If a product is out of stock with our supplier and delivery time is beyond our control, you will be notified by email and asked to either confirm your acceptance, or cancel the product order.
Order value - Shipping rate
Under $99 - $16.50
Over $99 - Free
Dangerous Goods Levy - $45
Signature on delivery
Your shipping address must be attended during business hours as we require a signature upon delivery.
Customer pick up
Avoid shipping costs and collect your order directly from our office at 5 Cato Street, Hawthorn East, Victoria. Call Student First Aid Customer Care on 1300 017 036 to arrange pick up between 8am and 4pm, Monday to Friday.
Please check your goods as soon as possible after delivery. If there are any discrepancies contact Customer Care on 1300 730 079 within seven days of receiving your goods. The returned goods must be unused and in the same condition they were sent.
Update August 2020:
Due to COVID-19 health concerns, we cannot accept exchange or return (for refund) on any product due to change of mind.
‘Change of mind’ includes circumstances where the product is no longer required or has been sourced at a lower price.
- if a product fails to work or do what was described, you are entitled to a remedy
- if a product is faulty, you are entitled to a repair, replacement or refund, depending on the nature of the fault.
Shipping expenses can only be refunded if the goods are faulty or do not match your order.