Shipping & Returns
Shipping is free anywhere in Australia for orders over $99.
If a Dangerous Goods Levy applies, we will contact you following your purchase. This Levy applies regardless of free shipping.
School First Aid Supplies and School First Aid Kits will be despatched within 48 hours when you place your order between 8am and 12pm Monday to Friday, product availability pending.
Average delivery time is 3 business days, allowing for up to 10 business days. If you have not received your purchase within this time frame, please contact our office urgently.
If a product is out of stock with our supplier and delivery time is beyond our control, you will be notified by email and asked to either confirm your acceptance, or cancel the product order.
Order value - Shipping rate
Under $99 - $16.50
Over $99 - Free
Dangerous Goods Levy - $45
Signature on delivery
Your shipping address must be attended during business hours as we require a signature upon delivery.
Customer pick up
Avoid shipping costs and collect your order directly from our office at 5 Cato Street, Hawthorn East, Victoria. Call Student First Aid Customer Care on 1300 017 036 to arrange pick up between 8am and 4pm, Monday to Friday.
As soon possible after delivery, please check your goods.
Notice of discrepancies or returns must be made to our office within seven days of receiving your goods. We’ll issue a Return Authorisation Number, which must accompany the returned goods, unused and in the same condition they were sent.
We undertake to replace, exchange or refund any undamaged product returned to us unused, with a Return Authorisation Number. For change of mind, a restocking fee of 20% may apply. Shipping expenses can only be refunded if the goods are faulty or do not match your order.