Shipping & Returns
Shipping is free anywhere in Australia for orders over $99.
If a Dangerous Goods Levy applies, we will contact you following your purchase. This Levy applies regardless of free shipping.
School First Aid Supplies and School First Aid Kits will be despatched within 48 hours when you place your order between 8am and 12pm Monday to Friday, product availability pending.
Average delivery time is 3 business days, allowing for up to 10 business days. If you have not received your purchase within this time frame, please contact our office urgently.
If a product is out of stock with our supplier and delivery time is beyond our control, you will be notified by email and asked to either confirm your acceptance, or cancel the product order.
Order value - Shipping rate
Under $99 - $16.50
Over $99 - Free
Dangerous Goods Levy - $45
Signature on delivery
Your shipping address must be attended during business hours as we require a signature upon delivery.
Customer pick up
Avoid shipping costs and collect your order directly from our office at 5 Cato Street, Hawthorn East, Victoria. Call Student First Aid Customer Care on 1300 017 036 to arrange pick up between 8am and 4pm, Monday to Friday.
Please check your goods as soon as possible when you receive them.
If there are any discrepancies contact Student First Aid Customer Care on 1300 017 036 within 7 (seven) days of receiving your goods, to be issued a Return Authorisation Number. The returned goods must be unused and in the same condition they were sent.
If the goods are faulty or the product fails to work or do what was described, you’re entitled to a remedy. Depending on the nature of the problem, you’re entitled to a repair, replacement or refund.
If the goods don’t match your order, we will send you the replacement goods and include a pre-paid Express Post satchel for you to return the incorrect goods back to us.
Due to COVID-19 health concerns, we cannot accept exchange or return (for refund) on any product due to change of mind. This includes circumstances where the product is no longer required or has been sourced at a lower price. Please check our COVID-19 Update page for details.