COVID-19 Update

Student First Aid continues its COVID-19 response with upgraded safety protocols across customer, contractor and staff engagement, administration, manufacturing, warehousing and distribution. 


Authorised workers

As authorised workers, we are compliant with the Victorian government vaccine mandate. Every person who works at Student First Aid already is or will be fully vaccinated against COVID-19 by 26th November 2021.

Shopping with us online

Our website is regularly updating with pandemic-related Virus Protection & PPE supplies. Email, jump onto our FAQs or call Student First Aid Customer Care on 1300 017 036 to place an order or learn more about our range.

Contact-free in-person service around Melbourne

We encourage you to phone, live video or email us for service, but if you're in Melbourne and require an in-person consultation, Liza Pickering, our highly experienced Health & Wellbeing Manager will arrive in requisite PPE and maintain best-practice hygiene and social distancing at all times.

Shipping delays

As our shipping partners have adapted to the pandemic’s challenges, our normal delivery has been impacted.

Delivery may be delayed due to a reduction in our shipping partners’ freight capacity or an increase in parcel volumes, many which require manual sorting.

When your school's first aid supplies leave our headquarters, you will be emailed a tracking link for accurate delivery  information. For Melbourne Metro customers, Ben - our driver - is in contact with us throughout the day and we can pass on his updates to you if required. 

Contact-free delivery

We no longer require a signature for delivery to your school. Our shipping partners will record your name and authorisation, in your presence.

Product Exchange and Return

Due to COVID-19 health concerns, we cannot accept exchange or return (for refund) on any product due to change of mind.

‘Change of mind’ includes circumstances where the product is no longer required or has been sourced at a lower price.

Exceptions are:

- if a product fails to work or do what was described, you are entitled to a remedy

- if a product is faulty, you are entitled to a repair, replacement or refund, depending on the nature of the fault.

If you are returning goods because they are faulty or do not match your order, please contact Student First Aid Customer Care on 1300 017 036 within 7 (seven) days of receiving your goods, to be issued a Return Authorisation Number. The returned faulty or incorrect goods must be unused and in the same condition they were sent.


Moving forward

We’re working hard to meet your school's needs with the trust and exceptional customer care we're proud of. We appreciate your patience when experiencing longer wait times or delayed responses. For immediate service, check out our Customer Care FAQs for answers to common questions.

Thank you for your ongoing support. Please continue to follow government guidelines and regulations to keep yourself, your staff and students safe.