COVID-19 Response

Student First Aid continues its COVID-19 response with upgraded safety protocols across customer, contractor and staff engagement, administration, manufacturing, warehousing and distribution. 

Shopping with us online

Our website is regularly updating with pandemic-related Hygiene & PPE supplies. Email help@studentfirstaid.com.au, jump onto our FAQs or call Student First Aid Customer Care on 1300 017 036 to place an order or learn more about our range.

Contact-free in-person service around Melbourne

We encourage you to phone, live video or email us for service, but if you're in Melbourne and require an in-person consultation, Liza Pickering, our highly experienced Health & Wellbeing Manager will arrive in requisite PPE and maintain best-practice hygiene and social distancing at all times. Contact-free service in person is available in Melbourne by appointment only.

Shipping delays

While our normal shipping times may be impacted by the pandemic's challenges, we can track your order for accurate delivery information when required.  

Contact-free delivery

We no longer require a signature for delivery to your school. Our shipping partners will record your name and authorisation, in your presence.

Moving forward

We’re working hard to meet your school's needs with the trust and exceptional customer care we're proud of. We appreciate your patience when experiencing longer wait times or delayed responses. For immediate service, check out our Customer Care FAQs for answers to common questions.

Thank you for your ongoing support. Please continue to follow government guidelines and regulations to keep yourself, your staff and students safe.